1) Please contact us to explain the reason for return and confirm the return products and quantity.
2) We don't accept any return and refund for customized items
3) Carefully pack your return in the original package to prevent damage during transit. Send the package back to us via a carrier of your choice to the appointed return address. Upon the arrival of the returned product(s), we will check if the item(s) meets the requirements of return for exchange / refund.
Upon confirmation of the returned product(s), we will process your refund. Please allow 14 days for the completion of the refund procedures. Refunds are made to the original form of payment. Any shipping fees incurred is non-refundable. (The time to post the credit would be subject to the actual lead-time of the issuing bank.)